Shipping policy
Shipping Policy
Last updated: September 19, 2026
At Shophoric, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are generally processed within [1–2 business days] after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation after placing your order and a shipping confirmation with tracking details once your order has been dispatched.
2. Delivery Time
Estimated delivery time is generally [3–7 business days] after dispatch.
Delivery times may vary depending on your location, product availability, courier service, weather conditions, holidays, or other circumstances beyond our control.
Remote and certain pin codes may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
If Shophoric offers free shipping on selected products or orders above a specified value, the applicable conditions will be displayed on the website or at checkout.
4. Order Tracking
Once your order has been shipped, we will provide tracking information where available.
You can use the tracking information to check the current status of your shipment.
5. Delivery Delays
Although we work with our delivery partners to ensure timely delivery, delays can occasionally occur due to:
- Severe weather
- Natural events
- Public holidays
- Courier-related issues
- Incorrect or incomplete address information
- High-volume sale periods
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team.
6. Incorrect Shipping Address
Please make sure that your shipping address, phone number, and other delivery information are accurate before placing your order.
If you provide an incorrect or incomplete address and the order cannot be delivered, additional shipping charges may apply for re-delivery, where applicable.
7. Damaged or Open Packages
If you receive a package that appears damaged, tampered with, or significantly opened, please contact us as soon as possible.
Where possible, take photographs or video of the package and product before opening or using the item. This may help us investigate the issue with the delivery partner.
8. Missing or Undelivered Orders
If your tracking information shows that an order has been delivered but you have not received it, please contact us within [48 hours] so that we can investigate with the delivery partner.
9. Cash on Delivery
Where Cash on Delivery (COD) is available, eligibility may depend on the delivery location, product, order value, and courier availability.
COD availability will be shown during checkout.
10. International Shipping
Unless specifically stated on the product or checkout page, Shophoric currently ships within India only.
International shipping may be introduced in the future.
11. Contact Us
If you have questions about your shipment or delivery, please contact us:
Email: [your customer support email]
Phone/WhatsApp: [your support number]
Business Hours: [your business hours]
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
Shophoric
Smart Finds. Better Living.